Multi-, cross-, and omnichannel marketing: At first glance, this just looks like a lot of channels – and the terms are often used as synonyms. But, in reality, these are three different concepts. Read on to find out what these terms mean, how they differ, and what the trend towards omnichannel marketing means for your business.
Imagine you’re discussing the growing number of channels in marketing with a few people at work. Some colleagues are talking about cross-channel marketing, others about multichannel marketing, and somehow everyone means the same. Sound familiar? The problem is that these concepts are not.